Terms and Conditions

Welcome to DeskRelief, your go-to source for wellness and pain relief devices designed to improve the comfort of office workers. By using our website and making a purchase, you agree to these Terms and Conditions. Please read them carefully before proceeding.

Introduction

By accessing or using the DeskRelief website, you agree to comply with the following terms and conditions. If you do not agree with any of the terms outlined below, please do not use our site or purchase products.

Products and Services

DeskRelief offers a range of products aimed at providing wellness solutions to office workers, including massagers, pain relief devices, and other health-related products.

Product details and prices are subject to change without notice.
DeskRelief strives for accuracy in product descriptions, but errors may occur. We reserve the right to correct any inaccuracies.

Ordering and Payments

Ordering: You can place an order for products through our website. Once your order is placed, you will receive a confirmation email with details of your purchase.
Payments: We use Razorpay as our payment gateway to process all transactions securely. Razorpay supports multiple payment methods, including credit/debit cards, net banking, and UPI.
- By using Razorpay, you acknowledge that your payment will be processed through their secure platform. DeskRelief is not responsible for any issues related to the payment gateway or its transactions.
- You must provide accurate payment details when placing an order. Any issues with payments, including declined transactions, must be resolved with Razorpay.

Shipping and Delivery

Shipping: DeskRelief offers shipping to the UK and Canada. All orders are processed and shipped within 6-12 business days unless otherwise stated.
Shipping Fees: Shipping costs will be calculated during checkout. The customer is responsible for any import duties or taxes applicable in their country.
Delivery Time: Estimated delivery times will vary based on the shipping destination. DeskRelief is not responsible for delays caused by shipping carriers.

Returns and Refunds

Returns: If you are not satisfied with your product, you may return it within 30 days of receiving your order, provided the product is unused, in its original packaging, and in resalable condition.
Refunds: Refunds will be processed according to our return policy. Refunds for returned items will be issued back to the original payment method through Razorpay. Please allow 4-7 Business days for the processing of refunds.
Exemptions: Certain products such as opened or used wellness devices may not be eligible for return or refund. Please check our return policy for specific guidelines.

Privacy and Security

Personal Information: We value your privacy. Any personal information collected will be used solely for the purpose of processing orders, providing customer service, and improving your experience with DeskRelief.
Payment Information: Payments are securely processed through Razorpay’s platform, which follows strict security protocols to protect your payment details.
Cookies and Tracking: DeskRelief may use cookies and tracking technologies to improve your experience and collect information for analytics and marketing purposes. You can control cookie settings through your browser.

Intellectual Property

All content on the DeskRelief website, including text, images, logos, and product designs, is owned by DeskRelief and protected by intellectual property laws. Unauthorized use of any content is prohibited.

Limitation of Liability

DeskRelief is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, lost profits, personal injury, or property damage.

Governing Law

These Terms and Conditions are governed by the laws of Your Country. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Your Country.

Changes to Terms and Conditions

DeskRelief reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use the website after any changes, you agree to the revised Terms and Conditions.

Contact Us

If you have any questions or concerns regarding our Terms and Conditions, please contact us at:

Email: [your email address]
Phone: +91 9699897763
Address: Nagpur, INDIA

Acknowledgment

By using our site or purchasing products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.